Privacy Policy

We take our commitment to your privacy seriously.

We all want to feel safe about the information we give to financial institutions. That’s why Fiduciary Trust Company of Canada and our affiliates are committed to safeguarding information provided to us by investment representatives or by individual securityholders of our products and customers of our services. Please take a few minutes to read about how we protect the confidentiality of personal information.

Who we are and how our privacy policy serves to protect you.

Fiduciary Trust Company of Canada is a wholly owned subsidiary of Franklin Templeton Investments Corp., which is part of Franklin Templeton, a global investment organization, comprised of the various subsidiaries of Franklin Resources, Inc. The organization provides global and domestic investment management, securityholder and distribution services to the Franklin Templeton products, high net worth and institutional accounts, as well as separate account management services, and trust and custodial products and services.

The Franklin Templeton products, Franklin Templeton Investments Corp., and Fiduciary Trust Company of Canada (together referred to as “we,” “our,” and “us” throughout this notice) do not sell any personal information. We do not share personal information of individuals outside of Franklin Templeton, except as may be required by law or where your consent has been obtained to do so. Our privacy statement describes the steps we take to protect each individual’s information and explains when personal information about current or former customers may be shared with other parties.

What type of information do we collect?

When you, as an individual, invest in our products or engage our services, your investment representative or you provide us with your personal information. We collect and use this information to service your accounts, provide you with the desired services and respond to your requests. The personal information we collect falls into the following three categories:

  • Information we receive from you on applications or know your client forms, whether we receive the form in writing or electronically. For example, this information may include your name, address, social insurance number, investment selection, beneficiary information, account holdings, financial situation and possibly your personal bank account information if you are signing up for certain account options that involve the transmission of money between your bank account and your account with us.
  • Information about your portfolio, transactions and account history with us. This category also includes your communications to us concerning your portfolio, investments or accounts.
  • Other general information about you required to service your account.

How do we use cookies?

A cookie is a small text file which includes a unique identifier that is sent by a web server to your computer, mobile phone or any other internet-enabled device when you visit a website. Cookies are widely used to make websites work efficiently and to collect information about your online preferences.

With your consent or as permitted under applicable law, we use cookies and other tracking technologies to customise content and advertising, provide social media features and to see how our visitors move through our website. We use this information to make decisions about ways to improve the services we offer you.

We use the following categories of cookies on our website:

Strictly Necessary

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Functionality cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Performance cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Targeting cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Enabling and Disabling Cookies

You can choose whether to switch on or off cookies by visiting the Cookie Preference centre. You can select which cookie categories you wish to allow.

Preferences

To offer you a broad range of products and services, we may share information under limited circumstances. In order to better service your accounts and provide you with more choices, we may share personal information under the limited circumstances described below:

Within Franklin Templeton.

Franklin Templeton works as an organization to provide products and services that benefit our customer base. We may share all three categories of personal information among ourselves. We may also share information with other Franklin Templeton companies. At times we may provide your personal information to Franklin Templeton affiliates outside of Canada who perform administrative services for us. In such cases, the information shared is subject to both the laws of Canada and the laws of the non-Canadian jurisdiction, including laws with respect to disclosure of such information. Franklin Templeton policies require these offices to protect the confidentiality of your information, and to use it only to provide the services we’ve asked them to perform.

Outside of Franklin Templeton.

We may share all three types of personal information with third parties outside of Franklin Templeton. Below are some examples of third parties to whom we may disclose personal information. While these examples do not cover every situation permitted under the law, we hope they help you understand how your information may be shared. We may share personal information:

  • With companies that work for us to service your accounts, or to provide services or process transactions you’ve requested. For example, we may use companies to assist us with mailing statements, processing cheques, or providing online transaction or account maintenance capabilities.
  • With a party representing you, such as your investment representative, or to other third parties at your direction/consent.
  • When permitted or required by law, such as in response to a subpoena or other legal process or the use of your social insurance number to submit tax reports to the Canada Revenue Agency.

Additionally, we may disclose all three types of personal information to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. If this occurs, we will ensure that the outside companies with whom we do business are under contractual obligations to protect the confidentiality of your information, and to use it only to provide the services we’ve asked them to perform.

As a result of the above-mentioned processes, your personal data may be transferred to, and stored with our affiliates and third-party service providers outside of the province in which you reside and outside of Canada, during the course of processing your personal data as a result of the services in which you have engaged us.

If you wish to withdraw consent to your personal information being collected, used and disclosed for the purposes listed above, please contact us at the number or address listed below. However, in some circumstances, legal requirements may prevent you from withholding or withdrawing consent. We may also limit the products and services we provide to you if you withhold or withdraw consent if the collection, use and disclosure of your personal information are necessary for provision of that product or service.

Privacy Rights. You may also ask us to access your other personal information or to rectify any personal information that you consider to be incorrect, inaccurate, or equivocal, and to complete any information that you consider to be incomplete. To do so, please submit a written request to us using the Rights Request form found here: Canada Privacy Rights Request Form

 

Retention Period. The retention periods for personal information may vary depending on the nature of the business records in which the personal information is maintained and the sensitivity of this information. Retention periods for our business records are set based on the following criteria: (1) the length of time the record is needed for the purposes for which it was created, (2) the time the record is needed for other operational purposes, such as audits and reporting, (3) the length of time the record is needed for legal or regulatory compliance, including maintaining opt-out/in lists, legal defense, and legal holds.

Confidentiality and Security

Our employees are required to follow procedures with respect to maintaining the confidentiality of our customers’ personal information. Additionally, we maintain physical, electronic, and procedural safeguards to protect the information. This includes performing ongoing evaluations of our systems containing customer information and making changes when appropriate.

Keeping Current

Through account statements, telephone and online account access, we provide you with access to your account information. If, for any reason, your account information needs to be updated or changed, please contact us immediately by calling toll free at 1.800.574.3822. We will promptly correct the information and address any inquiries.

We’ll Review our Privacy Policy

We will review our privacy policy annually. Periodically we may revise our privacy policy, and will provide you with a revised policy if the changes materially alter the previous privacy policy. We will not, however, revise our privacy policy to permit the sharing of personal information other than as described in this notice unless we first notify you and provide you with an opportunity to prevent the information sharing. At all times, you may view our current privacy policy on our website at fiduciarytrust.ca, or contact us for a copy at 1.800.574.3822. We have appointed a privacy officer at Fiduciary Trust Company of Canada to address any concerns, queries or complaints you may have. Our privacy officer may be reached at the 1-800 number above, by e-mailing the Privacy Officer at [email protected] or by mail at the following address:

 

Privacy Officer,
5000 Yonge Street, Suite 900, Toronto, Ontario M2N 0A7.